Services

The Advantage Group offers a unique turn-key based solution. Not only do our Certified technicians install the hardware and software we sell, but they also train your staff on how to use it within your workflow. This way your are able achieve greater efficiency on day one and begin taking full advantage of your new tool as it is properly integrated into your workflow.

Once your system is in place you can rest assured that our staff is ready to assist with support or getting you the consumables and substrates you need.

Installation/Training of Wide Format Printers

Epson, Mutoh, Seiko, CET Color, Xanté, OKI (Aqueous, Solvent, UV Curable, Toner)

• Printer set up and calibration
• Media and ink loading procedures
• Basic printer maintenance
• Installation of all accessories
• Quality check
• Connectivity to network 
• Training on all printer features 

Software Support

Kodak, EFI XF, Onyx, Wasatch, SAi

• Prepress production application installation
• Application training and upgrades
• Prepress workflow integration
• Color calibration, profiling and integration
• ICC editing and standards matching

Color Management

• ICC generation, editing and integration into the workflow
• Application training
• Multi-site color control and measurement
• Consistency monitoring

Support

On-Site Support/Training

Often companies do not realize the full potential of their equipment purchases because the training addresses the product purchased and not your workflow outside the product. At The Advantage Group, we pride ourselves on making sure the employees are comfortable with their new equipment/software, are trained as needed and are supported properly when we leave.

Benefits:

• A skilled technician training in your working environment
• On-the-fly Q&A which is harder to achieve over the phone
• Ability to visual/site train on instruments or other physical processes 

Remote Support/Training

By using TeamViewer to connect remotely to your computer, one of our technicians will be able to see real-time information of the issue at hand. Remote connections work for both PC and Mac computers. It's like have a technician on-site without the expense of traveling. Watch as the technician moves around your computer explaining what they are doing, or log the technician into your computer and go back to business at hand while the technician fixes the issue. Note that in some cases, human intervention will be required at your location. We recommend a phone near the computer where the software is loaded and someone being available during the remote session to load paper as needed. 

Benefits:

• It's like having a skilled technician standing right next to you
• No travel expenses/No waiting for the technician
• Resolve issues the same day